October has been a busy month for us here at Linn Systems. We’ve been out of the office almost as much as we've been in it. We've been meeting our customers, working with various partners and letting everyone see us in the flesh, without our headsets or keyboards in the way.
Lets look back at where we've been, and who we've met.Continue Reading »
Our partner, Postal Options, have a service available allowing you to check if a customer requesting resent or refunded orders is a persistent requester. This can help you to avoid losses by identifying a potential loss before you pass the money or the stock to them. You can log customers who request a refund or replacement, also, to help to identify patterns.Continue Reading »
Our partners at World First are able to assist online sellers working across multiple markets and currencies to achieve greater control over their funds and better exchange rates between those currencies. World First do this by setting up bank accounts in the native currencies of your Amazon accounts. This then allows you to repatriate your revenues back to your home bank account at your own convenience, at better exchange rates.
As the market increasingly demands cross-border trading, it makes sense to consider the margins you make or sacrifice moving your money between currencies, allowing you to optimize your prices to achieve higher sales.
But don’t just take our word for it, here’s some information from them:Continue Reading »
Our partners at ReplyManager have released some updates for their software that we thought might be of interest to our customers. We recommend ReplyManager to a lot of people, and are hoping to integrate with it early next year, but in the meantime it still remains a very useful solution to help sellers manage their contact with their customers on channels such as eBay and Amazon.
With ReplyManager, you can save time communicating with customers across channels in one place, just as you simplify your order and inventory workflow in Linnworks, and we think that makes them very useful for our subscribers to help maintain their reputation online, and therefore their sales.
They've added new functionality to make it easier to identify the eBay and Amazon customers you're dealing with, eBay photosharing in responses and updates to their HTML designer.
Please see the release below, and their full press release at this linkContinue Reading »
After the completion of our successful London and Manchester workshops, the team at Linn Systems have put up videos of the talks for those who were unable to attend.
Available on YouTube, there were 3 sessions, presented by our CEO, Fedor Dzjuba, our User Support Team Leader, Mark Aldous and Mike Farley, Development and Technical Support Representative.
Continue Reading »
For all Linnworks customers, a big part of your decision on which subscription level you want is the support level. We offer a range of different options from support tickets to Live Chat and telephone support, and we also offer the option to purchase remote Training Sessions. In fact, Professional and Enterprise customers get credits for training sessions included for free!
At the end of the day, we feel strongly at Linnworks about enabling our customers to get the best from their business with the tools we provide. But any tool takes some time to learn, especially when it does as many things as Linnworks.Continue Reading »
Topics: Linnworks News
We are happy to announce that our Technical Support team are now available to assist subscribers 24 hours a day, Monday to Friday. Previously we offered customers assistance 9am-5pm BST, and then more recently 9am-9pm BST. That’s better access than other companies supporting online sellers in the UK and beyond, through the working week at all levels. We continue to have coverage over the weekends to ensure that any major issues will be quickly and appropriately taken care of, keeping you online and working.Continue Reading »
Topics: Linnworks News
Selling abroad? Or thinking of taking the first steps?
As an online seller, the opportunity for you to sell beyond your domestic market is vast. To make the most of cross border opportunities, there can be a lot to think about. However, with the right preparation it doesn’t have to be complex.Continue Reading »