Get the knowledge and inspiration you need to expand your business, straight to your inbox.

5 expectations you have to meet in order to avoid Disappointing your customers

Aimee Manning | June 23, 2016 | Comments

When it comes to eCommerce, customers are faced with more options than ever before and this has led to a substantial shift in not only their buying behaviour, but perhaps even more importantly their expectations.

Continue Reading >

Topics: eCommerce Best Practices, eCommerce, Customer Retention

Returns Policy Template For Online Retailers

Nat Libby | January 14, 2016 | Comments

With the global eCommerce market becoming increasingly saturated, online retailers are constantly striving to find a way to stand out. Your returns policy is one way in which you can gain an advantage over your competitors.

As consumer expectations evolve, studies show that a clear returns and refunds policy affects a customer’s purchasing decision, while others have found that free returns shipping is the most important return policy characteristic for online shoppers.

Continue Reading >

Topics: eCommerce Website, Customer Retention

How A Simple Reminder Email Can Increase Your Online Sales

Shawn Muthraja | January 6, 2016 | Comments

How A Simple Reminder Email Can Increase Your Online Sales

Have you ever walked into a room, only to forget what you were in there for? Have you ever had a moment where you realized that you had completely forgotten to complete a relatively simple task, for no reason other than simple forgetfulness?

Continue Reading >

Topics: Online Marketplace, Customer Retention

4 Ways To Connect With Your Customers Better

Shawn Muthraja | December 26, 2015 | Comments

4 Ways To Connect With Your Customers Better

Customer engagement is extremely important for any company, but especially for small-to-medium-sized businesses that depend on repeat customers and ensuring that customers have a fantastic experience with your business. But connecting with your customers and driving engagement doesn't need to be a headache.

Continue Reading >

Topics: Social Media, Customer Retention