When it comes to eCommerce, customers are faced with more options than ever before and this has led to a substantial shift in not only their buying behaviour, but perhaps even more importantly their expectations.Continue Reading >
With the global eCommerce market becoming increasingly saturated, online retailers are constantly striving to find a way to stand out. Your returns policy is one way in which you can gain an advantage over your competitors.
As consumer expectations evolve, studies show that a clear returns and refunds policy affects a customer’s purchasing decision, while others have found that free returns shipping is the most important return policy characteristic for online shoppers.Continue Reading >
Have you ever walked into a room, only to forget what you were in there for? Have you ever had a moment where you realized that you had completely forgotten to complete a relatively simple task, for no reason other than simple forgetfulness?Continue Reading >
Customer engagement is extremely important for any company, but especially for small-to-medium-sized businesses that depend on repeat customers and ensuring that customers have a fantastic experience with your business. But connecting with your customers and driving engagement doesn't need to be a headache.Continue Reading >