Across the United States, eCommerce industry leaders are helping online retailers to navigate this time of crisis by releasing their COVID-19 plans, relief measures and related programs.

Although it’s unlikely we’ll see the full impact that the coronavirus pandemic will have across the country for a good while, there are a number of encouraging responses from well known eCommerce platforms, online marketplaces and many other eCommerce service providers.

Across the United Kingdom, leading eCommerce services and other key businesses are rolling out their COVID-19 plans, relief measures and programs to support online retailers during this time of crisis. 

While we will not be able to see the full impact the coronavirus pandemic will have on our country for some time, there are plenty of encouraging responses from popular eCommerce platforms, courier services and many other service providers in the wider selling community. 

Returns are inevitable for online retailers. They simply can’t be avoided.

However, there’s plenty of opportunity for you to use eCommerce reverse logistics to increase conversions, build customer loyalty and enhance your brand’s reputation.

What’s more, your returns process plays a key role in creating both a positive customer experience and an efficient order management strategy.

In this article, we discuss the growing problem of eCommerce returns, how to improve your reverse logistics, whether or not you should outsource your returns management and the hidden costs involved with reverse logistics.

The last mile delivery logistics revolution has begun. As online retailers continue to search for a competitive edge, perfecting the last mile is quickly becoming a brand differentiator.

Yet, it’s not without its challenges. Taking control of the last mile means that you need to make your delivery fast, frictionless and create a transparent order management cycle.

So, what exactly is last mile delivery and why is it so important? What challenges do online retailers face in the final mile and how do you resolve or mitigate these risks?

As an Amazon seller, it’s important to stay on top of the latest news, trends and feature releases so that you can sell more products and maintain a competitive edge.

Attending Amazon events and eCommerce conferences is a great way to keep an eye on what the industry experts are saying and meet a community of like-minded individuals.

But which eCommerce events are the best bang for your buck if you’re selling on Amazon?

We’ve compiled together a complete list of Amazon events across the UK and Europe so that you can decide which online retailing conferences to attend in 2019 and 2020.