Returns are inevitable for online retailers. They simply can’t be avoided.

However, there’s plenty of opportunity for you to use eCommerce reverse logistics to increase conversions, build customer loyalty and enhance your brand’s reputation.

What’s more, your returns process plays a key role in creating both a positive customer experience and an efficient order management strategy.

In this article, we discuss the growing problem of eCommerce returns, how to improve your reverse logistics, whether or not you should outsource your returns management and the hidden costs involved with reverse logistics.

The last mile delivery logistics revolution has begun. As online retailers continue to search for a competitive edge, perfecting the last mile is quickly becoming a brand differentiator.

Yet, it’s not without its challenges. Taking control of the last mile means that you need to make your delivery fast, frictionless and create a transparent order management cycle.

So, what exactly is last mile delivery and why is it so important? What challenges do online retailers face in the final mile and how do you resolve or mitigate these risks?

As an Amazon seller, it’s important to stay on top of the latest news, trends and feature releases so that you can sell more products and maintain a competitive edge.

Attending Amazon events and eCommerce conferences is a great way to keep an eye on what the industry experts are saying and meet a community of like-minded individuals.

But which eCommerce events are the best bang for your buck if you’re selling on Amazon?

We’ve compiled together a complete list of Amazon events across the UK and Europe so that you can decide which online retailing conferences to attend in 2019 and 2020.

As your order volume increases, it’s likely that you’re looking for ways to increase your operational efficiency. One element worth spending some time on is your shipping labels.

That’s right: Shipping labels.

Not only are these essential to ensure the timely delivery of your items, but shipping labels are also an important part of order management for your business. You can easily track your orders and therefore improve your order fulfilment process and the customer experience.

Your eCommerce order fulfilment process plays a pivotal role in the success of your online business. It affects both the customer experience and the effectiveness of your operations.

However, by creating an excellent post-purchase experience for your audience, you can quickly turn order fulfilment from a cost centre into a revenue driver for your company.

So, how exactly can you improve your eCommerce order fulfilment process?