Get the knowledge and inspiration you need to expand your business, straight to your inbox.

Nat Libby

Find me on:

Recent Posts

COVID-19 UK Service Updates: Online Marketplaces, eCommerce Platforms & Shipping Couriers

Nat Libby | March 24, 2020 | Comments

This page is no longer regularly updated, though should the need arise with a second peak of COVID-19, we’ll resume monitoring eCommerce services and keep you up to date via this resource.

Please register for our newsletter at the top of the portal homepage to make sure you don’t miss a thing.

Across the United Kingdom, leading eCommerce services and other key businesses are rolling out their COVID-19 plans, relief measures and programs to support online retailers during this time of crisis. 

While we will not be able to see the full impact the coronavirus pandemic will have on our country for some time, there are plenty of encouraging responses from popular eCommerce platforms, courier services and many other service providers in the wider selling community. 

Continue Reading >

Topics: COVID-19

How To Improve Your eCommerce Reverse Logistics

Nat Libby | November 29, 2019 | Comments

Returns are inevitable for online retailers. They simply can’t be avoided.

However, there’s plenty of opportunity for you to use eCommerce reverse logistics to increase conversions, build customer loyalty and enhance your brand’s reputation.

What’s more, your returns process plays a key role in creating both a positive customer experience and an efficient order management strategy.

In this article, we discuss the growing problem of eCommerce returns, how to improve your reverse logistics, whether or not you should outsource your returns management and the hidden costs involved with reverse logistics.

Continue Reading >

Topics: Delivery & Fulfilment

How Last Mile Delivery Gives You A Competitive Edge

Nat Libby | November 21, 2019 | Comments

The last mile delivery logistics revolution has begun. As online retailers continue to search for a competitive edge, perfecting the last mile is quickly becoming a brand differentiator.

Yet, it’s not without its challenges. Taking control of the last mile means that you need to make your delivery fast, frictionless and create a transparent order management cycle.

So, what exactly is last mile delivery and why is it so important? What challenges do online retailers face in the final mile and how do you resolve or mitigate these risks?

Continue Reading >

Topics: Delivery & Fulfilment

A Complete List Of Amazon Events In The UK And Europe

Nat Libby | November 5, 2019 | Comments

As an Amazon seller, it’s important to stay on top of the latest news, trends and feature releases so that you can sell more products and maintain a competitive edge.

Attending Amazon events and eCommerce conferences is a great way to keep an eye on what the industry experts are saying and meet a community of like-minded individuals.

But which eCommerce events are the best bang for your buck if you’re selling on Amazon?

We’ve compiled together a complete list of Amazon events across the UK and Europe so that you can decide which online retailing conferences to attend in 2019 and 2020.

Continue Reading >

Topics: Amazon, Online Marketplaces

A Guide To Shipping Labels For Your Online Business

Nat Libby | October 23, 2019 | Comments

As your order volume increases, it’s likely that you’re looking for ways to increase your operational efficiency. One element worth spending some time on is your shipping labels.

That’s right: Shipping labels.

Not only are these essential to ensure the timely delivery of your items, but shipping labels are also an important part of order management for your business. You can easily track your orders and therefore improve your order fulfilment process and the customer experience.

Continue Reading >

Topics: Delivery & Fulfilment