With 70% of all customers abandoning their shopping carts before completing the checkout process online, many eCommerce companies are looking for any possible way to make it easier for customers to buy from them.
One subject that has come up for debate multiple times is whether you should use a single page or multi-page checkout process. We wrote up a list of pros and cons for each to help you decide which is best for you.
Now, let's look at single vs. multi-page checkouts.
Single page checkouts: The advantages
Many customers abandon their carts when the checkout process feels too long. In today's age, convenience is key, and consumers don't want to spend half an hour (or even fifteen minutes) filling out fields of information to complete an order.
A one-page checkout can show the customer that it won't take long to finish up and get their items.
Customers don't want to sit and wait for pages to load — again, a long checkout process is an inefficient one and will lead to customers dropping out.
With just one page, you don't have to worry about whether your navigation is confusing customers. There's nothing to navigate: just fill out the information and submit. Done!
Potential disadvantages of single page checkouts
A single page checkout process only works if it's well-designed.
Too many sellers try to catch all the information they could ever possibly want in one page — leading to a cluttered, intimidating layout and a poor user experience.
You may find that this negatively impacts shopping cart abandonment and your sales figures.
A single page makes it harder to go back and confirm product details, and some consumers may like the ability to look back before submitting an order.
With a multi-page checkout, you can tell exactly where customers are dropping out of the process and make changes accordingly. Maybe there's a specific piece of information that they aren't willing or comfortable entering, or perhaps part of the process is too confusing.
Multiple pages make it easier to organise the process and categorise each step, which can mean a more streamlined experience for the consumer.
Companies that take payments through a third party, such as Paypal, might need additional pages in the checkout process.
Potential disadvantages of multi-page checkouts
Length of purchase completion
There's just one con here: multiple pages can take longer, and customers might feel like there's no end in sight. That can lead to a lot of drop-offs.
Poor customer experience
Customers like being able to select their products and order quickly. The more information you ask of them, the less likely they are to complete the process.
So, which is right for you?
Ultimately, it's up to you to look at your business and decide which one to use and which best fits your needs and customer base. Either way, make sure that your checkout process is user-friendly and optimised with your customers in mind.