Returns are inevitable for online retailers. They simply can’t be avoided.
However, there’s plenty of opportunity for you to use eCommerce reverse logistics to increase conversions, build customer loyalty and enhance your brand’s reputation.
What’s more, your returns process plays a key role in creating both a positive customer experience and an efficient order management strategy.
In this article, we discuss the growing problem of eCommerce returns, how to improve your reverse logistics, whether or not you should outsource your returns management and the hidden costs involved with reverse logistics.Continue Reading >